Sam
MBA · Author
🏫 LUCKNOW UNIVERSITY
🌍 India
🔎 TOTAL QUALTY MANAGEMENT, COMPUTER SCIENCE
2Publications
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📄 Published Research (2)

Practices on Customer Satisfaction in the E-Commerce Sector

What is the ideal way to develop leadership? Every society provides its own answer to this question, and each, in groping for answers, defines its deepest concerns about the purposes, distributions, a…
Customer Relationship Management (CRM)E-commerceCustomer SatisfactionCustomer RetentionDigital MarketingService QualityCustomer ExperienceData Analytics
👁 7 views ⬇ 0 downloads 🔙 0 citations

Impact of Customer Relationship Management (CRM) Practices on Customer Satisfaction in the E-Commerce Sector

The growth of the internet and digital technologies has transformed traditional business models into online platforms, giving rise to the rapid expansion of the e-commerce industry. With increasing co…
Customer Relationship ManagementE-commerceCustomer SatisfactionCustomer RetentionCustomer ExperienceDigital Marketing
👁 6 views ⬇ 0 downloads 🔙 0 citations